Privacy Policy
Last Updated: September 18, 2026
At The Remembered Story, we understand that the photographs, memories, stories, and personal details you share with us may be deeply meaningful. We are committed to treating that information with care and respect.
This Privacy Policy explains how The Remembered Story collects, uses, stores, and shares information when you visit our website, contact us, submit information through our storytelling experience, or purchase or inquire about our services.
1. Information We Collect
We may collect information that you voluntarily provide to us, including your name, email address, phone number, photographs, written memories and stories, information about the person or pet whose story you are sharing, and other details you choose to provide as part of the portrait experience.
We may also collect information related to your inquiries, communications, portrait preferences, orders, approvals, and other interactions with The Remembered Story.
When you use our website, certain technical information may also be collected automatically through website technologies and service providers, such as device and browser information, IP address, website activity, and cookie or similar technology data.
2. How We Use Your Information
We may use the information you provide to:
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respond to your inquiries and communicate with you;
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understand the story, memories, people, places, passions, and meaningful details you choose to share;
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create, review, refine, and deliver your commissioned portrait and related materials;
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manage your customer experience, including submissions, approvals, orders, and customer support;
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send service-related communications about your inquiry, submission, or portrait;
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maintain and improve our website, forms, services, and customer experience; and
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comply with applicable legal obligations and protect the rights, safety, and security of The Remembered Story, our customers, and our services.
We do not sell your personal information.
3. Photographs, Stories & Creative Materials
The photographs, memories, stories, and other materials you provide are used to help us understand the person, pet, relationship, or legacy you wish to preserve and to create your commissioned portrait and related experience.
Because our creative process may bring together information from multiple photographs, memories, places, dreams, and meaningful details, your finished portrait may include artistic interpretation rather than a literal recreation of a single photograph or event.
You should only provide photographs or other materials that you have the right or permission to share with us for the purpose of creating your commissioned artwork.
We will not use customer photographs, personal stories, or commissioned portraits for public marketing, advertising, social media, portfolio displays, or promotional purposes without obtaining appropriate permission from you.
4. How We Share Information
We do not sell your personal information.
We may share information with trusted service providers that help us operate The Remembered Story and provide our services. These providers may assist with website hosting, online forms and file uploads, email communications, data storage, payment processing, order management, and other business operations.
These service providers receive information only as necessary to perform services on our behalf and are subject to their own privacy and security practices.
We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, business, or the security of our services.
5. Data Storage & Retention
We retain personal information, photographs, stories, and other materials for as long as reasonably necessary to provide our services, maintain appropriate business records, fulfill legal or contractual obligations, resolve disputes, and protect our legitimate business interests.
The length of time information is retained may vary depending on the type of information, the status of your portrait experience, and applicable legal or business requirements.
Information may be stored or processed using trusted third-party service providers that support our website, forms, communications, file storage, and other business operations.
You may contact us to ask about information you have provided or to request deletion of certain personal information, subject to applicable legal, contractual, recordkeeping, and operational requirements.
6. Cookies & Website Technologies
Our website and the service providers that support it may use cookies and similar technologies to help the website function, understand how visitors use the site, remember certain preferences, and improve the website experience.
Some cookies may be necessary for the website to operate properly, while others may support analytics or other optional features.
Where required, you may be given choices regarding certain cookies through the cookie or privacy controls available on our website. You can also manage cookies through your browser settings, although disabling certain cookies may affect how some features of the website function.
7. Your Privacy Choices & Rights
Depending on where you live and applicable law, you may have certain rights regarding your personal information.
You may contact us to request information about the personal information you have provided to us, ask that inaccurate information be corrected, or request deletion of certain personal information.
Some information may need to be retained when necessary to complete your portrait experience, maintain appropriate business records, comply with legal obligations, resolve disputes, or protect our rights.
To make a privacy-related request, please contact us at:
We may need to verify your identity before completing certain requests in order to help protect your information.
8. Information About Children
Our services are intended for adults and are not directed to children under the age of 13.
A customer may choose to provide photographs, stories, or other information involving a child as part of a family or legacy portrait. If you provide information or photographs involving a child, you represent that you have the appropriate authority or permission to provide those materials for the commissioned portrait.
We do not knowingly collect personal information directly from children under 13. If we learn that personal information has been collected directly from a child under 13 without appropriate authorization, we will take reasonable steps to address the information in accordance with applicable law.
9. Data Security
We understand that the photographs, stories, memories, and personal information entrusted to The Remembered Story may be deeply personal.
We use reasonable administrative, technical, and organizational measures designed to help protect the information in our care. We also use third-party service providers to support portions of our website, forms, communications, storage, and business operations.
While we take reasonable steps to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.
If we become aware of a security incident involving personal information, we will take appropriate steps consistent with applicable law.
10. Third-Party Services & Links
Our website and customer experience may include links to, or integrations with, third-party services that help us operate our business, such as online forms, payment processing, email communications, file storage, and other service providers.
When you interact with a third-party service, that provider may collect or process information according to its own privacy policy and practices. The Remembered Story does not control the privacy or security practices of third-party websites or services.
We encourage you to review the privacy information provided by any third-party service you choose to use.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.
12. Contact Us
If you have questions about this Privacy Policy, the information you have shared with us, or our privacy practices, please contact:
The Remembered Story
Email: hello@therememberedstory.com
We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.